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Operations Manager - Quality Assurance Programs

18/09/2026
04/10/2026
Permanent - Full Time
VIC
Health, Medical & Pharmaceutical

About the College:
The Royal Australian and New Zealand College of Obstetricians and Gynaecologists (RANZCOG) is the leading standards body responsible for the training and education of specialists and GP obstetricians in obstetrics and gynaecology in Australia and New Zealand. 

RANZCOG is committed to the establishment and maintenance of the highest possible standards of practice in women's health and provides programs in training, accreditation and continuing professional development (CPD) that are responsive to the evolving health care needs of women. 

RANZCOG supports research into women's health and act as an advocate for women's healthcare by forging productive relationships with individuals, the community and professional organisations, both locally and internationally.

Job Description

Te Whiwhinga Mahi | The Opportunity

The key purpose of the role is to effectively manage the operational activities of RANZCOG’s Quality Assurance Programs and support their continued development, growth and sustainability. The role is responsible for implementing effective and efficient business operations to support the successful delivery of the programs, and for establishing strong communication and collaborative relationships across onsite and offsite team members and key stakeholder groups. 

Key Responsibilities:

  • Oversee business operations of the Quality Assurance Programs
  • Lead the development, implementation, and continuous improvement of QA practices, processes, and systems.
  • Manage the distribution of operational and educational workloads and actively monitor workflow to optimise workforce utilisation.
  • Oversee clinical educators’ work scheduling, travel itineraries, workshop materials, equipment, timesheets and reimbursement of expenses, and their professional development activities.
  • Work closely with the Clinical Leads and support them on projects related to growth and continuous improvement of the programs.
  • Oversee collation and presentation of annual statistics of program performance.
  • Collaborate with hospitals/organisers to ensure their educational needs are met.
  • Contribute to the business planning, risk management planning and responses for the program.
  • Plan and implement marketing and communication strategies to promote and enhance branding of the program.
  • Prepare qualitative and quantitative data and reports for review and analysis as required.
  • Prepare budgets, manage, and monitor financial income and expenditure for all cost centres related to areas of responsibility.
  • Ensure the timely maintenance and enhancements of the relevant websites, online learning platform, and e-newsletter in relation to user interface, user experience, design, functions, and contents.
  • Oversee the publishing, sales, and updates of other resources: mobile apps, book, e-book, and teaching tools.
  • Lead the development and evaluation of new and/or improved products and services such as the databases, and suite of educational resources.

Desired Skills and Experience

Ko wai koe | About you - Key Selection Criteria

The ideal candidate will have:

  • Strong organisational, planning, and problem-solving skills, including the ability to use initiative and foresight to ensure effective functions for areas of responsibility.
  • Experience in program and project management to ensure the business requirements are met within timeframe and budget.
  • Demonstrated ability to lead the delivery of operational objectives and to adopt an agile approach to change management.
  • A positive approach to change and transition, with experience in utilising technology and systems to achieve efficiencies and deliver business objectives. Strong interpersonal, verbal, and written communication skills.
  • Ability to undertake data collection and analysis, with a willingness to use insights towards continuous improvement
  • Proficiency in using MS Office suite, online learning platforms, content management systems and database systems. Sound knowledge of budget preparation and control processes
  • Demonstrated interpersonal skills and the ability to liaise and communicate effectively with a wide variety of stakeholders, individuals, and groups.
  • Demonstrated time management skills with the ability to meet deadlines, set priorities and operate both independently and in a team environment within the resources available.
  • High level computer literacy and personal computer application experience.
  • Demonstrated ability to manage data accurately in a computer-based environment.
  • Demonstrated understanding of Quality Assurance principles and management.
  • Knowledge of budget preparation and management.
  • Experience and/or an interest in issues concerning women's health; and an interest in health education, with a positive attitude towards developing further skills in an educational setting.

As an ideal candidate you will have completed:

  • A tertiary qualification in Business Administration, or an equivalent combination of relevant training
    and/or experience.

Ka whiwhi koe i te aha | What you will get in return 

Working at RANZCOG means enjoying a strong sense of purpose and engaging in meaningful work every day. Some of our benefits include:

  • Salary packaging
  • Flexible and hybrid working conditions
  • A range of leave options for all that life throws at you
  • Commitment to wellbeing, inclusion and diversity

We are proud to be an accredited Great Place to Work since 2023, with a current score of 83%! We are also recognised as a Work 180 Employer of Choice for Women since 2022 and recently ranked in the top 101 Workplaces for Women across Australia. You can find out more about all of our accreditations on our website!

We are dedicated to building a diverse, inclusive, and authentic workplace. We are committed to a culture of diversity and inclusion that embraces and celebrates the differences and similarities within our staff, trainee, and member workforce.

We encourage applications from First Nations, LGBTQIA+, and neurodivergent peoples; as well as parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith.

Feel like you don’t meet all the requirements for this role? Studies have shown that women and ethnic minorities are less likely to apply for jobs unless they meet every single qualification. If you are interested in this role but feel your experience doesn’t align perfectly with the job description, we still encourage you to apply. You may be just the right candidate for this or other roles at the College.

Please visit our Careers at RANZCOG webpage for more information on our benefits, candidate support and to get an idea of what our recruitment process is like.

TO APPLY: When submitting your application, please include your current CV and a cover letter addressing the key selection criteria. You can view the Position Description here or by visiting the College vacancies list on our website.  

Applications Close: 4 October 2026 11:59 PM (AEST/AEDT). Please apply as soon as possible as applications will be shortlisted when they are received, and interviews may commence prior to the closing date.

RANZCOG acknowledges and pays respect to the Traditional Custodians of the lands, waters and communities across Australia, on which our staff live and work, and to their Elders, past, present and future. Sovereignty has never been ceded. It always was and always will be, Aboriginal land.
RANZCOG recognises the special status of Māori as tangata whenua in Aotearoa New Zealand and is committed to meeting its obligations as Te Tiriti o Waitangi partners.

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